As the situation with coronavirus (COVID-19) continues to develop, the TRUX team has taken some preventative measures to ensure the safety of our employees. In keeping with federal and state recommendations to protect our employees, we have closed our home office until further notice and employees will be working from home. Additionally, all business travel has been suspended until further notice.
As a technology company, we are poised to provide reliable and stable access to the TRUX, even as we work remotely. Additionally, the TRUX platform has been built to scale with demand and it is prepared to handle increased workloads as needed.
As always, TRUX will continue to provide customer support Monday-Friday (7 AM-8PM EST) at 800-485-1304 or support@truxnow.com. Additionally, helpful user guides and videos are always available at https://help.truxnow.com/hc/en-us. For any off-line or after-hours issues, please reach out to your TRUX representative or send us an email at support@truxnow.com.
As new developments emerge regarding the novel coronavirus, we will continue to monitor and address our support structure to ensure the reliability of the TRUX platform. TRUX was built to provide technological support to a transformative industry. We recognize that these are unprecedented times and while we commit ourselves to the technology, we also hope our partners can remain safe and healthy.
