When was the last time you ordered something, like a package from Amazon or a pizza from Domino’s, without the ability to track it from the time you placed the order until it was delivered to your door?
As a consumer, being able to track ANY order, regardless of the industry, has become the baseline expectation. And while material delivery is far more complicated than pizza delivery, that doesn’t change this expectation. Your customers expect this kind of transparency in all facets of their work and personal lives.
